Contact Support

Trudenty provides technical support throughout onboarding, integration, testing, and production deployment to help ensure a successful implementation of the Consumer Trust Index (CTI) API.

How We Can Help

Need assistance with your integration? Our support team can help you throughout the implementation lifecycle, from onboarding to troubleshooting production issues.

Support is available for:

Partner onboarding
API credential provisioning
Authentication issues
Integration guidance
General API questions

Need Help?
If you can't find the answer in our documentation, we're here to help.
Community Support
Ask questions, report issues, and share feedback.
Email Support
Contact our support team for integration assistance.
Before contacting us
Include the following details to help us investigate your request quickly:

X-Request-ID

Endpoint

HTTP Status Code

Timestamp (UTC)

Error response or message

👉 See Before Contacting Support for the complete checklist.

Before Contacting Support

Providing the following information helps our team reproduce and resolve issues more efficiently.

Information	Description
`X-Request-ID`	Unique request identifier returned by the API
HTTP Status Code	Response status code
Endpoint	API endpoint being called
Timestamp	Request time in UTC
`consumer_id`	Consumer identifier (if applicable)
Response Body	Complete error response

Troubleshooting Checklist

Before opening a support request, verify the following common configuration items:

Your Client ID is correct.
Your Client Secret is correct.
Required request headers are included.
The endpoint URL is correct.
The request uses HTTPS.
The consumer_id is valid.
Your request complies with the API specification.

Support Availability

Our support team responds to inquiries during standard business hours. Response times may vary depending on the priority and complexity of the request.

For urgent production issues, please contact your Trudenty representative.

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